File a Complaint

Wishing to file a complaint about an order you have received? Read more below.

How To File a Complaint?

Do you wish to file a compliant about an order you have received. For customers outside Denmark, Germany, and England, you must contact the retailer where you bought your greenhouse or mailbox.

Find your retailer here.

Find Retailer


Juliana Group is a leading global supplier of quality residential greenhouses. Founded in 1963 by Mogens A. Stærmose in Odense, Denmark, the family-owned company is today owned by third generation, Nikolaj Stærmose. The headquarter remains Odense-based with subsidiaries in the UK and Germany and export to more than 20 countries.

’We help people grow’. That is why our brands Halls, Juliana, and Gabriel Ash all set the frame for experiences that are as natural as they are magical. Despite our long history, we’re future-focused and curious on how we can improve the sustainability of our greenhouses. Learn more about Juliana and find inspiration for life in the greenhouse in our inspirational universe.​​​​​​​