Frequently asked questions

Fill out the complaint-form here with the order number, number and item number of the missing part(s), delivery address, and phone number. We will contact you as soon as possible.

Fill out the complaint-form here with the order number, number and item number of damaged goods, and how many parts are broken, the delivery address, and a phone number. Please attach pictures of the damaged parts.

Right of cancellation

You are only responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The item must be returned in its original packaging. While the packaging may be opened, it must not be damaged or destroyed. If the packaging is missing or damaged, this may result in a reduction in value for which you will be held liable.

When you exercise your right of cancellation, you must pay for the shipping costs when you return the item.

If you have purchased an item via our webshop, you have the right to cancel the purchase. Simply return the item to us without undue delay and no later than 14 days after you have received it. You must pay the direct costs of returning the item yourself. You bear the risk of the goods from the time of delivery.

You can return the item to us by contacting us by email at mail@juliana.com .

Return the item

Make a physical appearance at our address and return the item and cancel the purchase.
Contact us in advance and make an appointment.

The address is:
The Distribution Centre
Stoke Orchard
GL52 7RS

When you cancel your purchase, the purchase price will be refunded to you by a transfer to your bank. Once we have received the item and verified that it meets the conditions for the cancellation.

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and functioning of the goods.

You must return the item in its original packaging. The packaging may be opened, but not destroyed. If the packaging is missing or damaged, this may constitute a reduction in value for which you are liable.

When you exercise your right of cancellation, you must pay for the shipping costs when you return the item.
If you have purchased an item via the webshop, you usually have the right to cancel the purchase. Simply return the item to us without undue delay and no later than 14 days after you have received it. You must pay the direct costs of returning the item yourself. You bear the risk of the goods from the time of delivery.
See also our terms and conditions .

If you have purchased an item via the webshop, you usually have the right to cancel the purchase. Simply return the item to us without undue delay and no later than 14 days after you have received it. You must pay the direct costs of returning the item yourself. You bear the risk of the goods from the time of delivery. You can return the item to us by contacting us by email at mail@juliana.com .

Return the item.

Make a physical appearance at our address and return the item and cancel the purchase.
Contact us in advance and make an appointment.

The address is:
Juliana A/S
Sivlandsvænget 29
5260 Odense S

When you cancel your purchase, the purchase price will be refunded to you by a transfer to your bank. Once we have received the item and verified that it meets the conditions for the right of cancellation, we will contact you to inform you where the purchase price should be returned to.

When you authorise a purchase and use a credit card or MobilePay as a means of payment, we reserve the amount on your chosen credit card. We will only debit the money when the goods are dispatched to your chosen delivery address. We make the reservation to ensure that the card is not blocked and that there are sufficient funds on the card.

You can pay with most credit cards and MobilePay. You can also pay in cash at the greenhouse centres.

Yes, we can offer to finance your new greenhouse through SparXpres.
Contact us for more information about financing.

Many spare parts are listed on the website. Alternatively, if you still have the assembly booklet, email us with the part number, colour and delivery address and we can then provide a quote.

If you need regular 3mm glass for your greenhouse, you can order it and have it cut to size at your local glazier.
Some Juliana dealers also offer the purchase and cutting of glass. For toughened glass in 3 and 4 mm thickness or polycarbonate, you have the option to order directly here . You can find the number on the glass in your assembly instructions .

Spare parts for Juliana or Hall greenhouses can be ordered here . You can find the spare part number in your assembly instructions . If you are unsure which spare part you need or if it is available for your greenhouse, you are more than welcome to call customer service on tel: 01242 676625 .

In the event of storm damage to your Juliana or Hall greenhouse, we recommend that you first contact your local insurance company to assess your damages and clarify coverage if necessary. Next, contact a Juliana dealer who can help you find the spare parts you need.

It depends on the size of the greenhouse. But generally, it takes about two people two days. It is recommended to have two people when assembling the greenhouse. See the assembly guide here.

See assembly videos of all our houses here .

The substrate must be level. Assemble the base and place the embedment brackets in holes or pipes in the ground. The base must be levelled, and cross-measurements checked. The base is then poured with concrete. Check the cross measurements and that it is level after the concrete has been poured. See the assembly guide for bases here .

A greenhouse must sit on a strong and stable base that is firmly anchored in the ground. We recommend that you talk to your insurance company about setting up a base and greenhouse to ensure that you are properly insured in the event of storm damage.

You can choose to make a fully cast concrete base, which is very demanding. You can also make a base out of safety-impregnated wood or brick. We always recommend buying an original Juliana or Halls base, which consists of precisely cut 12 cm high galvanised steel profiles that are easily assembled.

This ensures adequate bases and is an easy-to-use solution.

Yes, you can. Many customers place the greenhouse on a terrace. You need a base and then to cut off the ground anchors at base height. Then screw the base frame to the ground at approx. 610mm intervals.

You'll find all the latest versions of our assembly guides for Juliana and Hall greenhouses here . If you need assembly instructions for older or discontinued models, please contact customer service by either calling tel: 01242 676625 or by sending an email to ukmail@juliana.com .

All packages, including those containing glass or poly, must be stored in a dry and secure place.
Do not store aluminium profiles in damp/wet cardboard boxes as this can contaminate the profiles.

You can choose to purchase installation. This is done in connection with the purchase of a greenhouse at juliana.com or hallsgreenhouses.com or contact our customer support.

Please contact our customer service on tel: 01242 676625 for further questions.

If you buy an installation separately or together with a greenhouse, you will be contacted after your purchase to arrange a date for the installation. You will also have to agree to our Terms and Conditions.

You can find assembly instructions on all our greenhouses here .

When investing in a greenhouse, it's important to consider your needs. If it's the first time you're buying a greenhouse, it can be difficult to assess your own needs, and in that case, the best advice we can give is to buy it as big as the garden allows. We've never had a customer complain that they bought a greenhouse that was too big.

That's not to say that you don't get a lot of pleasure from a smaller greenhouse, because you certainly do. It just means that you'll often get caught up in the joy of growing and wish you had room for much more.

It's nice to make room for a chair and a small table in your "oasis" where you can enjoy your coffee and newspaper. Even in the very early spring, it doesn't take much sun to provide warmth and light, and it's a great place to sit.

There's no clear answer to this question, but again, it's good to start with the way you want to use your greenhouse. If you think of the greenhouse solely as a place to optimise cultivation, then you may benefit from some of the advice below. If you also want to enjoy your greenhouse as a place to relax, it's a good idea to have it close to your terrace or the place in the garden where you spend the most time. This way, the greenhouse becomes a natural part of your daily life, and you'll get the most out of it.

A North-South or East-West placement in your garden depends on several things. For example, how early in the year you want to start. Do you have glass or polycarbonate? And what plants are you growing? The following guidelines are for guidance only, as there are probably as many opinions on this topic as there are gardeners, but they are very good guidelines for first-time buyers.

The North-South orientation is optimal if you have a glass greenhouse. When the sun rises in the east, the greenhouse heats up quickly, and when the midday sun is in the south, the narrowest side faces the sun, so it doesn't get as hot. When the sun sets in the west, the greenhouse utilises the sun's heat to the fullest.

The East-West orientation is optimal for those who want to get an early start in the spring and for those who have chosen a greenhouse with polycarbonate sheets. In early spring, most light comes from the south-east to south-west, and with the wide side of the greenhouse facing south, you get the lightest to your plants. This is especially important for polycarbonate greenhouses, as it allows them to extend the season even further than if they were facing North-South.

TIP: MAKE SURE YOU'RE SHELTERED

The wind cools the greenhouse, so make sure there is shelter around the greenhouse with a hedge or fence so the wind can't cool it down as much. Also, be careful not to place the greenhouse too close to large trees. They shade the greenhouse and falling branches can damage glass and profiles.

When choosing a cladding/glass type for your greenhouse, there are two options: clear glass or non-transparent polycarbonate.

Polycarbonate has the advantage of insulating due to the air in the ducts, which protects against frost at the beginning and end of the season. Polycarbonate also refracts light, minimising the need for a shading solution. Polycarbonate has more flex than glass and is not advised for exposed areas.

Glass is by far the most commonly used covering material today, primarily for aesthetic reasons. Glass is available as toughened glass in full lengths. In the event of an accident, toughened glass shatters into very small pieces, whereas regular glass breaks into large pieces with a higher risk of cutting yourself. Watch a video about the difference between the glass types here :

Cresting is available for the Juliana Compact, Premium, Gartner, or Orangery models as well as for our Halls Cotswold range.
The cresting can be ordered here .

The Autovent fits all roof vents but not side windows The automatic window opener can be ordered here .

Juliana Group provides a 12-year warranty on its greenhouses, except for glass and polycarbonate. For more information about what the warranty covers, please see the installation instructions for the greenhouse in question. In addition, the Consumer Rights Act applies. Also see our terms and conditions .

It's difficult to be 100% safe in wind conditions of storm or hurricane force. The best way to ensure safety is to strategically place your greenhouse in advance. Preferably "sheltered" from other buildings, trees, or objects in the garden that can help "break" the wind direction and create "blind spots" where the wind does not blow directly towards the greenhouse. In our experience, location is the biggest factor in whether or not a greenhouse can withstand a storm. It looks nice when there's snow on the greenhouse, but it can be incredibly heavy when the snow gets damp. Therefore, always make sure to sweep the snow off the greenhouse.

All Juliana greenhouses are produced at the factory in Odense, Denmark.

Most greenhouses do not require planning permission. The rule is that you may not have buildings in the garden (sheds, greenhouses, etc.) that together exceed 50 square meters in area. The individual greenhouse may not exceed 30 square meters. So as long as your greenhouse is under 30 square meters, you do not need a building permit.

All heights above 2.5 meters must be kept 2.5 meters from boundaries and other buildings. If you want to build something outside of these regulations, you must apply to your municipality. However, be aware that many allotment garden associations and owners' associations may have separate rules for what can be placed in the garden. This may also be true in Conservation Areas or for Listed Buildings.